Stay on top of your deliveries with ease through our self-service support. Manage and track your orders instantly.

If you have any questions or issues, please reach out to us for assistance. Our team is dedicated to providing you with the support you need to resolve any concerns you may have.

Store

Icemob

Every purchase includes Icemob&apos;s signature luxury packaging. Designed for a luxurious unboxing experience, or an unforgettable gift package.<ul><li style="font-size: 16px;">Icemob designed drawer box</li><li style="font-size: 16px;">Premium leather travel pouch</li><li style="font-size: 16px;">Authenticity and guarantee card</li><li style="font-size: 16px;">Icemob Packaging</li></ul> <img src="https://uploads.gorgias.io/kREQL2bwJ57Ml8n3/packaging_black_background_1-min_480x480-6fcfa177-2b10-4d72-9e4b-0813bd2fbb18.jpg" style="width: 479px;" class="fr-fic fr-dib">

Every purchase includes Icemob's signature luxury packaging. Designed for a luxurious unboxing experience, or an unforgettable gift package.

How are the jewelry pieces packaged?

Product

What are the jewelry pieces made from?

Are your products made out of real gold?

What distinguishes CZ stones and Moissanite from traditional diamonds

Do the pieces pass diamond testers?

How do these look in person?

Can I wear my jewelry 24/7?

Can I get my jewelry wet? Can I swim with them?

How should I take care of my jewelry?

Will these pieces turn green?

When will you be restocking an item that’s out of stock?

What should I do if my jewelry breaks or gets damaged?

How does the lifetime guarantee work?

What’s your 30-day money-back guarantee?

Who is Icemob?

When will my order be shipped?

How does my order ship

How do I track my order?

Do you ship internationally?

US Delivery Times

International Delivery Times

For international orders, do I have to pay import taxes?

What should I do if my delivery is delayed?

What should I do if there is a failed delivery?

My order's tracking number says it was delivered but I did not receive it. What should I do?

Orders and Shipping

Can I return my order and get a refund if I don't like it?

Can I exchange my order for a different color / size?

How do I exchange / return my order?

How does in-person dropoff returns work?

Do I have to pay for a return?

How long will my return/ exchange take?

Can I return normally?

Returns and Refund

What are the payment options?

Is my payment information secure?

What should I do if I have payment queries (error codes/ additional charges)?

Payment & Promos

How are the jewelry pieces packaged?Updated 3 years ago