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Icemob

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">For customers in the USA, returns are absolutely free. However, international returns are not free. International customers are responsible for the cost of return shipping. To start the process, you must use a shipping label and select the &quot;International&quot; button on our returns page. Please note that the cost of shipping for returns will be borne by the customer.</p>

For customers in the USA, returns are absolutely free. However, international returns are not free. International customers are responsible for the cost of return shipping. To start the process, you must use a shipping label and select the "Internati

Do I have to pay for a return?

Returns and Refund

What are the jewelry pieces made from?

Are your products made out of real gold?

What distinguishes CZ stones and Moissanite from traditional diamonds

Do the pieces pass diamond testers?

How do these look in person?

Can I wear my jewelry 24/7?

Can I get my jewelry wet? Can I swim with them?

How should I take care of my jewelry?

Will these pieces turn green?

How are the jewelry pieces packaged?

When will you be restocking an item that’s out of stock?

What should I do if my jewelry breaks or gets damaged?

How does the lifetime guarantee work?

What’s your 30-day money-back guarantee?

Who is Icemob?

Product

When will my order be shipped?

How does my order ship

How do I track my order?

Do you ship internationally?

US Delivery Times

International Delivery Times

For international orders, do I have to pay import taxes?

What should I do if my delivery is delayed?

What should I do if there is a failed delivery?

My order's tracking number says it was delivered but I did not receive it. What should I do?

Orders and Shipping

Can I return my order and get a refund if I don't like it?

Can I exchange my order for a different color / size?

How do I exchange / return my order?

How does in-person dropoff returns work?

How long will my return/ exchange take?

Can I return normally?

What are the payment options?

Is my payment information secure?

What should I do if I have payment queries (error codes/ additional charges)?

Payment & Promos

Do I have to pay for a return?Updated a year ago