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Returns and Refund

Can I return my order and get a refund if I don't like it?

If you don’t absolutely LOVE your Icemob pieces within 30 days, you can return or exchange your ice for free in the US, even if you wore it.The best part? You don’t even need to box or label your returns. We partnered with Happy Returns, so you can j

Can I exchange my order for a different color / size?

Yes! We offer exchanges within 30 days of delivery. You can complete your exchange here: Returns + Exchanges

How do I exchange / return my order?

You can complete your exchange / return here: Returns + Exchanges

How does in-person dropoff returns work?

1. We partnered with Happy Returns to offer free in person returns and exchanges. No box or labels needed.2. There are thousands of Happy Returns’ Return Bar locations across the country - find one near you.3. After you go through the returns portal,

Do I have to pay for a return?

For customers in the USA, returns are absolutely free. However, international returns are not free. International customers are responsible for the cost of return shipping. To start the process, you must use a shipping label and select the "Internati

How long will my return/ exchange take?

Once we receive your returned or exchanged item, it typically takes about 5 days to process. We work hard to handle your returns and exchanges as quickly as possible so that you can either receive your refund or your new item in a timely manner. Rest

Can I return normally?

Yes! You can also select an option to return via shipping label. This option is pre-paid, meaning it’s free for you.