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Icemob

Depending on where you live, your order may be shipped via UPS or USPS.Your ice will be packed in a custom bubble mailer, with our signature Icemob box and leather pouch included.All your items will be shipped together. Please email us if you believe part of your order is missing or incorrect.

Depending on where you live, your order may be shipped via UPS or USPS. Your ice will be packed in a custom bubble mailer, with our signature Icemob box and leather pouch included. All your items will be shipped together. Please email us if you belie

How does my order ship

Orders and Shipping

What are the jewelry pieces made from?

Are your products made out of real gold?

What distinguishes CZ stones and Moissanite from traditional diamonds

Do the pieces pass diamond testers?

How do these look in person?

Can I wear my jewelry 24/7?

Can I get my jewelry wet? Can I swim with them?

How should I take care of my jewelry?

Will these pieces turn green?

How are the jewelry pieces packaged?

When will you be restocking an item that’s out of stock?

What should I do if my jewelry breaks or gets damaged?

How does the lifetime guarantee work?

What’s your 30-day money-back guarantee?

Who is Icemob?

Product

When will my order be shipped?

How do I track my order?

Do you ship internationally?

US Delivery Times

International Delivery Times

For international orders, do I have to pay import taxes?

What should I do if my delivery is delayed?

What should I do if there is a failed delivery?

My order's tracking number says it was delivered but I did not receive it. What should I do?

Can I return my order and get a refund if I don't like it?

Can I exchange my order for a different color / size?

How do I exchange / return my order?

How does in-person dropoff returns work?

Do I have to pay for a return?

How long will my return/ exchange take?

Can I return normally?

Returns and Refund

What are the payment options?

Is my payment information secure?

What should I do if I have payment queries (error codes/ additional charges)?

Payment & Promos

How does my order shipUpdated a year ago