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Icemob

We&apos;re extremely excited for you to receive your order and upgrade your style. Our ice may take some time to arrive.Orders are shipped from our US fulfillment center in Chicago. Once an order is placed, our team starts packing so we can&apos;t cancel or make changes.You&apos;ll get an email as soon as your order ships (typically ships within 1 business day). Standard delivery takes around 3-5 business days, and express delivery takes around 1-3 business days.Please note shipping times are estimates. Slight delays can happen, but if your order is taking much longer than expected, please email us and we&apos;ll get you taken care of <a data-fr-linked="true" href="mailto:support@icemob.co">support@icemob.co</a>

We're extremely excited for you to receive your order and upgrade your style. Our ice may take some time to arrive. Orders are shipped from our US fulfillment center in Chicago. Once an order is placed, our team starts packing so we can't cancel or m

When will my order be shipped?

Orders and Shipping

What are the jewelry pieces made from?

Are your products made out of real gold?

What distinguishes CZ stones and Moissanite from traditional diamonds

Do the pieces pass diamond testers?

How do these look in person?

Can I wear my jewelry 24/7?

Can I get my jewelry wet? Can I swim with them?

How should I take care of my jewelry?

Will these pieces turn green?

How are the jewelry pieces packaged?

When will you be restocking an item that’s out of stock?

What should I do if my jewelry breaks or gets damaged?

How does the lifetime guarantee work?

What’s your 30-day money-back guarantee?

Who is Icemob?

Product

How does my order ship

How do I track my order?

Do you ship internationally?

US Delivery Times

International Delivery Times

For international orders, do I have to pay import taxes?

What should I do if my delivery is delayed?

What should I do if there is a failed delivery?

My order's tracking number says it was delivered but I did not receive it. What should I do?

Can I return my order and get a refund if I don't like it?

Can I exchange my order for a different color / size?

How do I exchange / return my order?

How does in-person dropoff returns work?

Do I have to pay for a return?

How long will my return/ exchange take?

Can I return normally?

Returns and Refund

What are the payment options?

Is my payment information secure?

What should I do if I have payment queries (error codes/ additional charges)?

Payment & Promos

When will my order be shipped?Updated a year ago